Business Development Representative

About Fox Toyota of Rochester Hills

Fox Toyota of Rochester Hills is committed to providing excellent automotive customer service. We value charisma, communication skills, and product knowledge. We offer comprehensive training to help you succeed in your role.

Job Details

• Salary: From $45,000 to $50,000 per year
• Job Type: Full Time
• Location: Rochester Hills, MI 48307

Job Description

As a Business Development Representative, you will play a key role in increasing customer satisfaction and driving appointments for sales and service departments through effective communication and follow-up.

Primary Responsibilities

• Answer incoming calls following established scripts and schedule sales appointments.
• Make outbound calls to customers to arrange appointments for sales and service.
• Log all customer interactions and comments accurately.
• Schedule follow-up contacts when appointments are not immediately made.
• Confirm and reschedule customer appointments as needed.
• Update customer information in the database to ensure accuracy.
• Generate and send letters, postcards, and emails to maintain contact according to marketing schedules.
• Respond to customer inquiries received through the company website.
• Contact internet customers via phone and email to schedule appointments and follow up appropriately.
• Notify relevant departments when appointments are confirmed.
• Assist with other duties as assigned to support team objectives.
• Work towards meeting or exceeding monthly performance goals.

Work Environment

This role operates in a fast-paced and dynamic environment where strong time management and multi-tasking skills are essential.

Equal Opportunity Employer

Fox Toyota of Rochester Hills is an equal opportunity employer and maintains a drug-free workplace.

Qualifications

• High School Diploma or equivalent.
• Experience with phone communication or telemarketing, preferably in automotive, business development, or customer service.
• Familiarity with scripts and sales processes such as Powertrax is a plus.
• Professional, enthusiastic, and friendly attitude when interacting with customers.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with management and team members.
• Strong organizational skills with the ability to multitask and prioritize tasks efficiently.
• Self-motivated and able to work both independently and as part of a team.
• Basic computer skills including knowledge of Microsoft Word and data entry.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!